Shipping Policy

This Shipping Policy applies to all orders placed through the ElitePTS Elite Store. By placing an order, you agree to the terms outlined below.

Orders are processed within 1–2 business days of placement (excluding weekends and holidays). You will receive a confirmation email with your order number once your order has been processed and shipped.

• Orders placed before 12:00 PM (MT) on a business day are typically processed the same day.
• Orders placed on weekends or holidays are processed the next business day.
• If an item is out of stock, we will notify you with an estimated restock date and the option to wait, substitute, or cancel.

Shipping rates are calculated at checkout based on destination, package weight, and dimensions. The following standard rates apply:

• Canada — Standard: $9.95 CAD (free over $99 CAD)
• United States — Standard: $12.95 USD (free over $99 USD)
• International — Calculated at checkout based on destination and weight.

Free shipping thresholds apply automatically when your cart subtotal meets the qualifying amount before taxes and discounts.

Estimated delivery times after processing:

• Canada — 3–7 business days (Standard), 1–3 business days (Express, additional fee)
• United States — 5–10 business days (Standard), 2–4 business days (Express, additional fee)
• International — 10–21 business days (Standard), varies by destination

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather, carrier issues, or peak shipping periods.

We ship to most countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

• Customs processing may delay delivery beyond the estimated timeframe.
• Some products may be restricted from import to certain countries — check your local regulations before ordering.
• International orders cannot be returned for a refund of customs duties or taxes paid.

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order through your ElitePTS account dashboard.

Tracking information may take 24–48 hours to update after you receive your shipping confirmation.

If your order arrives damaged, or is lost in transit, please contact us within 7 days of the delivery date (or the expected delivery date for lost packages):

• Email: info@elitepts.com
• Phone: (806) 545-1350
• Include your order number and a photo of the damaged item/packaging.

We will work with the carrier to file a claim and arrange a replacement or refund at no additional cost to you.

For our full returns and exchanges policy, including eligibility, timeframes, and refund processing, please see our Refund Policy at /refund-policy.

• Unopened supplements and accessories: 30 days from delivery.
• Apparel (unworn, tags attached): 30 days from delivery.
• Final sale items are not eligible for return.

If you have any questions about shipping, delivery, or your order, please contact us:

• Email: info@elitepts.com
• Phone: (806) 545-1350
• Contact form: /contact
• Support: /support